Shane O'donnell
About Shane O'donnell
Shane O'Donnell serves as the Regional Site Support and Helpdesk at Heffernan Insurance Brokers, a position he has held since 2017. He previously worked as an implementation consultant at Mastercard and as a technical support agent at Dent Wizard International.
Work at Heffernan Insurance Brokers
Shane O'Donnell has been employed at Heffernan Insurance Brokers since 2017. In his role as Regional Site Support and Helpdesk, he provides technical assistance and support to ensure smooth operations across the organization. His responsibilities include troubleshooting issues, maintaining systems, and assisting staff with technology-related inquiries. His tenure at Heffernan has contributed to the efficiency of the company's operations.
Previous Experience at Mastercard
Before joining Heffernan Insurance Brokers, Shane O'Donnell worked at Mastercard as an Implementation Consultant from 2014 to 2015. During his 11-month tenure, he was involved in the implementation of various projects, focusing on enhancing client experiences and operational processes. This role provided him with valuable insights into the financial technology sector.
Technical Support Role at Dent Wizard International
Shane O'Donnell served as a Technical Support Agent at Dent Wizard International from 2007 to 2009. Over the course of two years, he provided support to clients and addressed technical issues related to the company's services. This position helped him develop strong problem-solving skills and a customer-focused approach.
Career Background
Shane O'Donnell has a diverse career background in technical support and implementation consulting. His experience spans over a decade, with roles in various industries, including insurance and financial technology. This breadth of experience has equipped him with a comprehensive understanding of technical operations and client support.