Mohamed El Shayeb
About Mohamed El Shayeb
Mohamed El Shayeb is a Customer Success Manager at Heimdal Security in Dubai, United Arab Emirates, where he has worked since 2021. He has extensive experience in technical support and customer relations across various roles in the cybersecurity and IT sectors.
Work at Heimdal Security
Mohamed El Shayeb has been serving as a Customer Success Manager at Heimdal Security since 2021. In this role, he is responsible for managing customer relationships and business operations across the Middle East, APAC, and Africa regions. He collaborates with product development and sales teams to enhance customer engagement and satisfaction. His responsibilities include maintaining accurate records of accounts, licenses, service contracts, and customer interactions using Salesforce. Additionally, he proactively identifies potential issues that could impact customer renewals and engages resources to resolve them.
Previous Experience
Before his current role, Mohamed worked at Heimdal Security as a Partners Manager & Security Consultant for 10 months in 2020 to 2021. He also held the position of Business Development Manager at ProVAD for 8 months in 2019 to 2020. His earlier experience includes working as a Presales Engineer at ESET Middle East for three years from 2016 to 2019, and as a Systems Engineer Team Lead at SolidSolutions-eg for two years from 2014 to 2016. He began his career as a Call Center Representative in Technical Support at LINKdotNET in 2011.
Education and Qualifications
Mohamed El Shayeb holds a Bachelor's degree from The Open University, which he completed from 2005 to 2009. He also obtained a Bachelor’s degree from the Arab Open University - Egypt during the same period. This educational background has provided him with a solid foundation for his career in customer success and technical support.
Technical Skills and Responsibilities
In his role as Customer Success Manager, Mohamed conducts successful Proof of Concepts and product demos for new customers. He acts as the first level of support for both new and existing customers, ensuring high customer satisfaction. His role also involves identifying and closing upsell and cross-sell opportunities to drive additional revenue, demonstrating his focus on enhancing customer value.