Ross Duncan
About Ross Duncan
Ross Duncan is the Director of Customer Success UK & ROW at Heimdal®, where he has worked since 2023. He has extensive experience in customer success roles, including positions at Huddle, Cybereason, and Microsoft, and holds a BSc in Business Information Technology from Northumbria University.
Current Role at Heimdal
Ross Duncan serves as the Director of Customer Success UK & ROW at Heimdal®, a position he has held since 2023. In this role, he operates in a hybrid work environment based in London, England. His responsibilities include ensuring that customers derive maximum value from Heimdal's products and services. He focuses on building sustainable relationships and supporting his team members to achieve their career goals.
Previous Experience at Huddle
Ross Duncan has a significant history with Huddle, where he held multiple roles. He was the Global Director of Customer Success from 2019 to 2021, and prior to that, he served as the Senior Customer Success Manager from 2016 to 2017. Additionally, he was the Head of Enterprise Success from 2017 to 2018. His tenure at Huddle contributed to his expertise in customer success management.
Experience at Cybereason
Before joining Heimdal, Ross Duncan worked at Cybereason as a Principal Customer Success Manager from 2021 to 2023. In this role, he was responsible for overseeing customer success initiatives and ensuring client satisfaction. His experience at Cybereason further enhanced his skills in managing customer relationships and driving success.
Educational Background
Ross Duncan studied at Northumbria University, where he earned a Bachelor of Science in Business Information Technology (Hons) from 2006 to 2010. This educational background provided him with a solid foundation in technology and business principles, which he has applied throughout his career in customer success.
Professional Mission and Focus
Ross Duncan is committed to amplifying others and building a results-driven Customer Success team. He believes in establishing customers' success from the outset and fostering long-term relationships that promote sustainable growth. His focus is on supporting team members to excel in their careers while ensuring customer satisfaction.