Sebastian Olteanu
About Sebastian Olteanu
Sebastian Olteanu is a Salesforce Business Analyst currently employed at Heimdal Security in Bucureşti, România. He has a diverse work history, including roles at eMAG, Hewlett Packard Enterprise, and Mood Media, and is pursuing a Bachelor's Degree in Marketing from Universitatea Creștină „Dimitrie Cantemir” din București.
Current Role at Heimdal Security
Sebastian Olteanu serves as a Salesforce Business Analyst at Heimdal Security, a position he has held since 2021. In this role, he focuses on optimizing Salesforce processes and enhancing user experience. His work contributes to the overall efficiency of the organization's customer relationship management.
Previous Experience at Hewlett Packard Enterprise
Prior to his current role, Sebastian worked at Hewlett Packard Enterprise in two capacities. He served as a Salesforce Frontline Admin from 2020 to 2021, where he managed Salesforce operations. Before that, he was a Dispute Analyst from 2019 to 2020, handling customer disputes and ensuring resolution processes were followed.
Experience at eMAG
Sebastian's career began at eMAG, where he worked in various roles. He was a Customer Support representative from 2014 to 2017, assisting customers with inquiries and issues. In 2017, he briefly served as a Junior Content Specialist for seven months, contributing to content development before transitioning to a Scheduling Specialist role at Mood Media.
Education and Academic Background
Sebastian is pursuing a Bachelor's Degree in Marketing at Universitatea Creștină „Dimitrie Cantemir” din București, a program he has been enrolled in since 2016. His academic background supports his professional roles in customer support and business analysis, providing a foundation in marketing principles.
Career Progression and Skills
Sebastian has developed a diverse skill set throughout his career, transitioning from customer support to business analysis. His experience across various roles has equipped him with a strong understanding of Salesforce systems, customer relationship management, and dispute resolution.