Thiago Fernandes
About Thiago Fernandes
Thiago Fernandes serves as the Customer Care Manager at HeliosX Group, where he has worked since 2020. He has a diverse background in customer service and management, with previous roles at Danone, Booking.com, and several retail companies.
Work at HeliosX Group
Thiago Fernandes has served as the Customer Care Manager at HeliosX Group, specifically for Dermatica and MedExpress, since 2020. In this role, he is responsible for overseeing customer service operations, ensuring high-quality support for clients in the London, England Metropolitan Area. His focus is on enhancing consumer experience and driving business results through effective management and operational development.
Previous Experience in Customer Service
Prior to his current position, Thiago Fernandes worked at Booking.com as a Customer Service Team Lead from 2017 to 2020. He managed a team and was instrumental in improving service delivery. Before that, he held the position of Customer Services/Quality Affairs Manager at Danone Early Life Nutricia UK from 2014 to 2017, where he focused on quality assurance in customer service.
Education and Expertise
Thiago Fernandes studied at UNITRI University of Business, where he earned a degree in Business. He also attended the School of Chemistry of Uberaba, achieving a Tecnico em Quimica. His educational background supports his expertise in customer service management and operational development.
Leadership Style and Skills
Thiago is recognized for his detail-oriented and engaging leadership style. He fosters a positive working culture through a direct and fun approach, which encourages team collaboration. His proactive leadership enables him to lead by example, enhancing communication with diverse customer bases due to his multilingual skills.
Career Progression in Retail
Before transitioning to customer service roles, Thiago Fernandes gained experience in retail. He worked as a Sales Assistant at Hugo Boss for three months in 2011 and as a Supervisor at French Connection from 2010 to 2011. He also served as a Sales Supervisor at The Kooples from 2012 to 2014, where he developed skills in team management and customer engagement.