Jorge O.
About Jorge O.
Jorge O. is a Manager and Systems Engineer with extensive experience in the financial services industry. He has held various leadership roles at prominent firms, including Fortress Investment Group and Hellman & Friedman, and has a strong educational background in information systems security.
Work at Hellman & Friedman
Jorge O. has been employed at Hellman & Friedman as a Manager, Systems Engineer since 2019. In this role, he has integrated highly secure AI and API-based email security solutions to mitigate security threats. He has led email security initiatives, managing anti-phishing efforts and integrating new security systems. Jorge has also automated operations using PowerShell and KQL, enhancing security reporting and aligning workflows with business needs. He achieved and maintained the DMARC designation to ensure brand and domain reputation. His leadership has cultivated cross-functional collaboration, reducing friction between support and engineering teams.
Previous Experience
Before joining Hellman & Friedman, Jorge O. held several positions in the finance and technology sectors. He worked at Fortress Investment Group as a Functional Manager and Global Trade Desk Services Team Lead from 2010 to 2015. Prior to that, he served as Manager and Tech Lead of Collaboration - Messaging Operations at Bridgewater Associates from 2015 to 2019. His earlier roles include Trade Desk Services Lead at D.B. Zwirn & Co., Senior Systems Engineer at Moelis & Company, and Functional Manager at Natixis. Jorge's career began as a Network Engineer at Merrill Lynch.
Education and Expertise
Jorge O. has a Master of Science in Computer and Information Systems Security/Information Assurance from Thomas Edison State University. He has achieved several certifications, including ITIL Foundations and SQL Programming Language Introduction. He studied Network Engineering at Chubb Institute, where he earned a Certificate in Network Engineering and Data Communications. Jorge also completed Advanced Transact-SQL Server-side Programming with .NET and XML at Learning Tree International. His expertise spans systems engineering, security solutions, and operational automation.
Achievements in Service Delivery
Jorge O. has pioneered a case management strategy that significantly improved service delivery time by reducing the outstanding ticketing queue by over 700%. He has mentored junior staff in systems administration capabilities, which led to a notable decrease in escalations to infrastructure members. His contributions to email security and operational efficiency have established him as a leader in his field, demonstrating a commitment to enhancing service quality and team performance.