Anna Hrytsa
About Anna Hrytsa
Anna Hrytsa is a Quality Assurance Specialist at Helpware, where she has worked since 2022. With a background in customer service and training, she has held various roles in the field, including Spanish CSR and staffing coordinator.
Work at Helpware
Anna Hrytsa currently serves as a Quality Assurance Specialist ES at Helpware, a position she has held since 2022. In this role, she conducts calibrations to ensure consistent quality assurance practices and develops improvement plans for agents who do not meet compliance standards. Prior to her current role, she worked as a Spanish Customer Service Representative at Helpware from 2021 to 2022, where she contributed to enhancing customer service operations.
Previous Experience in Customer Service
Before joining Helpware, Anna Hrytsa worked as a Staffing and Scheduling Coordinator at Front Desk Helpers from 2019 to 2021. In this role, she managed staffing needs and schedules to optimize service delivery. Additionally, she served as a Customer Services Coordinator at Unique Aid from 2018 to 2019, where she focused on customer service operations in Philadelphia, Pennsylvania. Earlier in her career, she was a Technical Support Agent at ZoomSupport for Business from 2016 to 2017 in Lviv, Ukraine.
Education and Expertise
Anna Hrytsa earned her Bachelor's degree in Spanish and English Language & Literature from ЛНУ, completing her studies from 2014 to 2018. This educational background has equipped her with strong language skills and a solid foundation in literature, which she applies in her current role in quality assurance and customer service.
Training and Development Initiatives
In her current position at Helpware, Anna facilitates training sessions and presentations aimed at improving the efficiency of customer service representatives. Her focus on training and development helps ensure that team members are equipped with the necessary skills and knowledge to meet customer needs effectively.