Arcy De Leon
About Arcy De Leon
Arcy De Leon is an Operations Manager at Helpware, where he has worked since 2021. He has extensive experience in customer service and operations, having held various roles in organizations such as Helpware, De Los Santos Medical Center, and Sitel.
Current Role at Helpware
Arcy De Leon serves as the Operations Manager at Helpware, a position held since 2021. In this role, De Leon oversees operational processes and ensures efficient service delivery. The focus is on optimizing team performance and enhancing customer satisfaction within the organization.
Previous Experience at Helpware
Prior to the current role, De Leon worked at Helpware in various capacities. From 2019 to 2020, De Leon was the Learning and Development Officer, where responsibilities included training and developing staff. Subsequently, De Leon served as the Customer Service Team Lead from 2020 to 2021, managing customer service operations and team performance.
Professional Background
De Leon has a diverse professional background in customer service and operations. Before joining Helpware, De Leon worked at De Los Santos Medical Center as a Patient Experience Officer from 2018 to 2019, focusing on enhancing patient satisfaction. Additionally, experience includes roles at Sitel as a Quality Assurance Analyst from 2016 to 2018 and at TELUS International Philippines in various positions, including Customer Service Representative and Quality Analyst from 2007 to 2016.
Education and Academic Background
De Leon holds a Bachelor of Arts in Psychology from Central Colleges of the Philippines, completed from 2003 to 2007. This educational background provides a foundation for understanding human behavior, which is beneficial in roles focused on customer service and team management.