Dana Sides Mahoney
About Dana Sides Mahoney
Dana Sides Mahoney serves as the Senior Vice President of Global Operations at Helpware, where she has worked since 2021. With over 15 years of experience in contact center management, she has held various leadership roles across multiple companies, including Faneuil Inc, West Corporation, and Aetna.
Work at Helpware
Dana Sides Mahoney serves as the Senior Vice President of Global Operations at Helpware, a position she has held since 2021. In this role, she oversees global operational strategies and initiatives, contributing to the company's growth and efficiency. Prior to this role, she was the Vice President of Global Operations at Helpware from 2020 to 2021, where she focused on enhancing operational processes. Her tenure at Helpware is marked by her leadership in managing complex workforce operations.
Previous Experience in Operations Management
Dana has extensive experience in operations management across various organizations. She worked at Faneuil Inc as the Senior Director of Operations for nine months in 2019, and previously held the position of Vice President of Operations at the same company for eight months. Her career also includes significant roles at West Corporation as Operations Manager for seven years and at Conduent as Service Delivery Manager II and Director of Service Delivery. This diverse background has equipped her with a robust skill set in managing large teams and complex operational frameworks.
Education and Expertise
Dana studied Business Administration at Interface College-Spokane, where she earned a certificate from 1996 to 1997. Her educational background complements her extensive professional experience, which spans over 15 years in contact center management. She has developed expertise in executing business strategies, managing direct sales, customer service, and retention initiatives. Her skills include motivating teams, utilizing management tools, and fostering cultural buy-in within organizations.
Career Progression
Dana's career progression reflects a strong commitment to operational excellence. She began her career at Aetna, where she held various positions, including Sales Manager and Sales Operations Manager, from 2010 to 2016. She then transitioned to Conduent, where she served in multiple roles from 2017 to 2019. Her journey also includes significant contributions at West Corporation and Faneuil Inc, showcasing her ability to adapt and lead in different operational environments.
Leadership and Management Skills
Dana is skilled in driving teams to achieve high performance through motivation and effective management tools. She has led programs that involve complex workforce management, overseeing thousands of full-time equivalents. Dana is adept at communicating performance outcomes and forecasting client needs, which are critical skills in her role as Senior Vice President of Global Operations at Helpware.