Daniela Dodonova
About Daniela Dodonova
Daniela Dodonova is a Digital CX Manager currently working at Helpware since 2023. She has previous experience in customer care and support roles at Brainstack_ and has a background in business analysis from her time at Precoro.
Work at Helpware
Daniela Dodonova currently serves as the Digital CX Manager at Helpware. She has been in this role for 10 months, beginning her tenure in 2023. In this position, she focuses on enhancing customer experience through digital channels, contributing to the company's commitment to providing high-quality customer service.
Previous Experience at Brainstack_
Before joining Helpware, Daniela worked at Brainstack_ for two years, from 2021 to 2023. She held the position of Customer Care Lead, where she was responsible for overseeing customer support operations. Prior to that, she served as a Support Manager at the same company for 10 months, from 2020 to 2021, managing support teams and ensuring customer satisfaction.
Experience as a Business Analyst
In 2019, Daniela worked as a Business Analyst at Precoro for a period of four months. In this role, she was involved in analyzing business processes and providing insights to improve operational efficiency.
Education and Expertise
Daniela studied at КНЛУ, where she focused on French language and literature. She earned a Bachelor's degree in Architecture between 2008 and 2012. This educational background has provided her with a unique perspective that she applies in her professional roles.