Diego Flores Cardenas
About Diego Flores Cardenas
Diego Flores Cardenas is a Senior Operations Manager with extensive experience in managing large teams in customer service operations across Europe and the US. He has held various roles in prominent companies, including Helpware and Tata Consultancy Services, and has a Bachelor of Business Administration from Universidad de especialidades.
Work at Helpware
Diego Flores Cardenas currently serves as a Senior Operations Manager at Helpware, a position he has held since 2022 in the Guadalajara, Mexico Metropolitan Area. In this role, he manages a team of over 300 employees engaged in back office and call center customer service activities across Europe and the United States. His responsibilities include overseeing performance management for both leadership and production resources, as well as conducting financial reviews to optimize costs and improve monthly profits.
Previous Experience at Helpware
Diego previously worked at Helpware as an Operations Manager from 2021 to 2022 for a duration of 8 months. During this time, he contributed to the operational efficiency of the organization and supported various client accounts. His experience in this role laid the groundwork for his advancement to Senior Operations Manager.
Career at Tata Consultancy Services
Diego has an extensive background with Tata Consultancy Services, where he held multiple positions over several years. He worked as a BPO/Leading Backup from 2015 to 2017 for 2 years, and later progressed to Project Lead from 2017 to 2019, followed by Project Manager from 2019 to 2021, all in the Guadalajara Area. His roles involved leading teams and managing projects, contributing to the company's operational success.
Education and Expertise
Diego studied at Universidad de Especialidades, where he earned a Bachelor of Business Administration (BBA) from 2012 to 2015. He also attended Universidad Tecmilenio, obtaining High School/Secondary Diplomas and Certificates from 2009 to 2011. His educational background in business administration provides a solid foundation for his management and operational roles.
Skills and Responsibilities
In his current role, Diego collaborates with various departments to address recruitment, training, and quality assurance needs for client accounts. He is responsible for reporting key performance indicators (KPIs) and objectives and key results (OKRs) to both the organization and clients. Additionally, he implements solutions to enhance client relationships by focusing on quality assurance and productivity controls.