Dustin Weathers
About Dustin Weathers
Dustin Weathers serves as the Director of Global Implementations at Helpware, where he has worked since 2021. He has a background in process improvement and training, having held various managerial roles at Faneuil Inc and Vertex Business Services.
Work at Helpware
Dustin Weathers has been serving as the Director of Global Implementations at Helpware since 2021. In this role, he focuses on developing and executing onboarding initiatives aimed at enhancing efficiency and client retention. He coordinates closely with clients to address various ongoing issues, including billing, training, operations, technical, and quality concerns. His responsibilities also include producing reports and metrics that aid in forecasting and evaluating recruiting and client onboarding activities.
Previous Experience at Faneuil Inc
Before joining Helpware, Dustin Weathers worked at Faneuil Inc in Kennesaw, Georgia. He held two positions during his tenure from 2017 to 2021. Initially, he served as the Senior Manager of Training and Quality for two years, where he was responsible for overseeing training programs and quality assurance processes. He then transitioned to the role of Process Improvement Manager, focusing on enhancing operational efficiencies for an additional two years.
Experience at Vertex Business Services
Dustin Weathers gained valuable experience at Vertex Business Services, where he worked from 2014 to 2017. He started as a Service Delivery Trainer for two years, responsible for training staff on service delivery protocols. Following this role, he served as a Quality Assurance Analyst for one year, where he focused on maintaining quality standards within the organization.
Education and Expertise
Dustin Weathers studied at Kennesaw State University, where he earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management. His academic journey spanned from 2013 to 2019, providing him with a solid foundation in business principles and management practices. This educational background supports his expertise in project coordination, client relations, and operational improvements.