Fatih Kose
About Fatih Kose
Fatih Kose is a Customer Support Representative with a strong educational background in management and tourism. He has experience in client relations across various industries and has worked in several prominent roles in the hospitality sector.
Work at Helpware
Fatih Kose has been employed at Helpware as a Customer Support Representative since 2021. His role involves managing customer inquiries and providing support to ensure customer satisfaction. He operates from Kyiv City, Ukraine, contributing to the company's commitment to delivering high-quality customer service.
Education and Expertise
Fatih Kose has a diverse educational background. He earned an Associate of Science in Civil Air Transportation Management from Ataturk University, studying from 2016 to 2018. He then pursued a Master of Science in Tourism Management at Gümüşhane Üniversitesi from 2019 to 2022. Additionally, he holds a Bachelor of Science in Accommodation Management from Ataturk University, completing his studies from 2012 to 2016. He also participated in the Erasmus+ Exchange Programme at Akademia Wychowania Fizycznego im. Józefa Piłsudskiego w Warszawie, focusing on Tourism and Recreation from 2015 to 2016.
Background
Before joining Helpware, Fatih Kose gained significant experience in the hospitality industry. He worked as a Front Office Supervisor at Radisson Blu in Trabzon, Turkey, from 2019 to 2021. Prior to that, he served as a Front Office Shift Leader at Zorlu Grand Hotel for two years and briefly worked as a Sales Development Representative at Royal Asarlik Beach Hotel & Spa in 2015. His professional journey reflects a strong foundation in customer service and management.
Achievements
Fatih Kose has developed skills in managing relationships with high-profile clients across various sectors, including medical, banking, and industrial. His expertise in business communications and negotiation has enhanced his ability to effectively manage customer relationships. He is also skilled in reporting and decision support, which aids in achieving sales goals and improving customer service outcomes.