Gerardo Montes De Oca
About Gerardo Montes De Oca
Gerardo Montes De Oca is a Support Team Lead at Helpware, where he has worked since 2020. He has a background in technical training and support, with previous roles at Volteo, Oracle, HCL Technologies, and HP.
Work at Helpware
Gerardo Montes De Oca has been employed at Helpware since 2020, serving as a Support Team Lead. His role involves overseeing support operations and ensuring effective communication between team members and clients. Located in Zapopan, Jalisco, Mexico, he has contributed to the company's mission of delivering high-quality customer support services.
Previous Experience in Technical Training
Before joining Helpware, Gerardo worked at Volteo as a Technical Trainer from 2019 to 2020. His responsibilities included training staff and enhancing their technical skills. This position was based in the Guadalajara Area, Mexico, where he focused on developing training programs tailored to the needs of the organization.
Career Background in Technical Support
Gerardo has a diverse background in technical support roles. He worked at Oracle as part of the Global Service Desk from 2016 to 2017 for seven months. Following this, he held the position of Senior Technical Support Analyst at HCL Technologies from 2017 to 2018 for one year. Additionally, he served as a Trainer at HP from 2015 to 2016 for 11 months, where he was responsible for training new employees in technical support processes.
Education and Early Life
Gerardo Montes De Oca completed his education at Salt Lake City High School. This foundational education provided him with the skills necessary to pursue a career in technical support and training, leading to his subsequent roles in various technology companies.