Hanna Onyshchuk
About Hanna Onyshchuk
Hanna Onyshchuk is a Customer Support Team Lead at Helpware, where she has worked since 2020. She has extensive experience in customer support roles, including positions at Wirex, Master Call, and Mobilunity, and holds a Bachelor of Architecture degree.
Work at Helpware
Hanna Onyshchuk has been employed at Helpware since 2020, currently holding the position of Customer Support Team Lead. In this role, she manages a team of 15 international agents and is responsible for team improvement plans and payroll documentation. She also prepares weekly analyses and presentations for clients to enhance communication and service delivery. Prior to her current role, she worked as a Customer Support Representative at Helpware for two months in 2020 and for seven months from 2018 to 2019.
Previous Experience in Customer Support
Before joining Helpware, Hanna Onyshchuk gained experience in customer support through various roles. She worked at Wirex as a Customer Support Specialist for three months in 2018. Following that, she served as a Customer Support Shift Manager at Master Call from 2019 to 2020 for ten months. Additionally, she worked at Mobilunity as a Customer Support Specialist for seven months in 2018. Throughout these positions, she focused on monitoring and analyzing KPIs set by clients to ensure service excellence.
Education and Expertise
Hanna Onyshchuk studied at PSACEA, where she pursued a Bachelor of Architecture (BArch) degree from 2011 to 2015. This educational background has contributed to her strong analytical skills and ability to multitask effectively. Her expertise in customer support is complemented by her experience in preparing detailed analyses and presentations, showcasing her ability to communicate effectively with clients.
Skills and Competencies
Hanna Onyshchuk possesses strong multitasking abilities and demonstrates a high level of task fulfillment. She has shown resilience under stress and adaptability in various customer support roles. Her skills are evident in her capacity to manage a diverse team and conduct thorough monitoring and analysis of performance metrics, ensuring that service delivery meets client expectations.