Jaqueline Saenz
About Jaqueline Saenz
Jaqueline Saenz is a CSD MS Team Lead currently working at Helpware in Guadalajara, Mexico. She has a background in digital marketing, customer service, and corporate marketing, along with a degree in Communication Sciences from Universidad del Valle de México.
Work at Helpware
Jaqueline Saenz currently holds the position of CSD MS Team Lead at Helpware, where she has been employed since 2022. In this role, she oversees customer service delivery and team management, contributing to the company's operational success in Guadalajara, Jalisco, Mexico. Her responsibilities include ensuring high-quality service and fostering team collaboration.
Previous Experience at CIENCE
Before joining Helpware, Jaqueline worked at CIENCE as a CSD MS Team Lead starting in 2020. During her tenure, she focused on customer service management, enhancing team performance and client satisfaction. Her experience at CIENCE has equipped her with valuable skills in team leadership and customer engagement.
Background in Marketing and Customer Service
Jaqueline has a diverse professional background that includes roles in marketing and customer service. She worked as a Corporate Marketing Coordinator at G-PARTS REFACCIONES from 2016 to 2020, where she developed marketing strategies. Additionally, she served as a Bilingual Customer Service Representative at Herbalife Nutrition for six months in 2020, gaining experience in customer relations.
Education and Expertise
Jaqueline earned her Licentiate degree in Ciencias de la Comunicación from Universidad del Valle de México, studying from 2011 to 2016. She also studied English Language and Literature at the Canadian Center, enhancing her language skills. Her education supports her roles in marketing, customer service, and digital content creation.
Community Management and Content Creation
In addition to her professional roles, Jaqueline acts as a community manager on weekends, applying her digital marketing skills to engage with online audiences. She is also a visual content creator, demonstrating her passion for discovering new tools and techniques in content production. Her creative pursuits complement her professional experience.