Joei Potestad
About Joei Potestad
Joei Potestad serves as the Director of Learning and Development at Helpware, where she applies her expertise in team leadership and customer experience. With a background in communication arts and extensive experience in the outsourcing industry, she has held various roles in learning and development throughout her career.
Current Role at Helpware
Joei Potestad currently serves as the Director of Learning and Development at Helpware. In this role, she oversees the design and implementation of learning programs aimed at enhancing employee skills and performance. Her responsibilities include leading a team focused on customer experience and ensuring that training initiatives align with organizational goals. She has been in this position since 2021.
Previous Experience at Helpware
Prior to her current role, Joei Potestad worked at Helpware as the Senior Manager for Global Training and Learning & Development. She held this position for seven months in 2020, based in Manila, National Capital Region, Philippines. During her tenure, she contributed to the development of training strategies that supported the company's growth and employee development.
Experience at TELUS International Philippines
Joei Potestad has extensive experience at TELUS International Philippines, where she held several roles from 2009 to 2020. She started as a Learning Services Specialist and progressed to Learning Services Team Lead and later Learning Services Manager. Her cumulative experience at TELUS International spans six years, during which she focused on training delivery and performance management.
Education and Expertise
Joei Potestad studied at the University of the Philippines Los Baños, where she earned a degree in Mass Communication/Media Studies, specializing in communication arts. This educational background has equipped her with the skills necessary for effective management of learning and development programs, particularly in the outsourcing and offshoring industry.
Industry Experience
Joei Potestad possesses extensive experience in the outsourcing and offshoring industry, with a strong focus on training delivery and performance management. Her career spans over a decade, during which she has developed a solid understanding of the industry's dynamics and the importance of effective learning strategies in enhancing customer experience.