Joel Prudencio
About Joel Prudencio
Joel Prudencio serves as the Senior Operations Manager at Helpware in Manila, Philippines, a position he has held since 2020. He has extensive experience in operations management, having previously worked at JPMorgan Chase & Co. and TELUS International Philippines.
Work at Helpware
Joel Prudencio has been serving as the Senior Operations Manager at Helpware since 2020. He is based in Manila, National Capital Region, Philippines. Prior to his current role, he worked as an Operations Manager at Helpware from 2018 to 2020. During his tenure, he has contributed to the operational efficiency and management of various projects within the organization.
Experience at JPMorgan Chase & Co.
Joel Prudencio has extensive experience at JPMorgan Chase & Co., where he held multiple positions. He worked as a Unit Manager from 2010 to 2014 and again from 2014 to 2017, accumulating a total of seven years in this role. Additionally, he served as a Data Analyst for seven months in 2017 to 2018, further enhancing his analytical skills within the financial services sector.
Previous Role at TELUS International Philippines
Before his time at JPMorgan Chase & Co., Joel Prudencio worked at TELUS International Philippines as a Senior Team Captain from 2003 to 2009. His six years in this position provided him with foundational leadership and operational management experience in a customer service environment.
Education and Expertise
Joel Prudencio studied at Trinity University of Asia, where he earned a degree in Business Administration with a focus on Management and Operations. His educational background supports his professional roles in operations management and team leadership across various organizations.