Jordan Holbrook
About Jordan Holbrook
Jordan Holbrook serves as the Vice President of Customer Experience Solutions at Helpware, where he enhances customer support services through global collaboration. He has a background in business administration and extensive experience in customer experience management across various organizations.
Work at Helpware
Jordan Holbrook serves as the Vice President of CX Solutions at Helpware, a position he has held since 2022. In this role, he collaborates with a global team to enhance customer support services. His focus is on executing end-to-end customer experience solutions that are both nimble and scalable. Holbrook's leadership aims to improve overall customer satisfaction by ensuring that the solutions implemented meet the diverse needs of clients.
Previous Experience in BPO
Before joining Helpware, Jordan Holbrook held several significant positions in the business process outsourcing (BPO) sector. He worked as Vice President at Empereon Constar for five months in 2021, where he was involved in overseeing BPO operations in Phoenix, Arizona. Prior to that, he served as Director of Global Solutions at BroadPath from 2016 to 2020, contributing to the company's strategic initiatives in Tucson, Arizona. He also held the position of Vice President of Global BPO Solutions at itelCX from 2021 to 2022 in Montego Bay, Jamaica.
Education and Expertise
Jordan Holbrook has a strong educational background in business and communications. He studied at the University of Pennsylvania's Wharton School, where he specialized in Business Administration, Management, and Operations, achieving a Business Foundations and Analytics Specialization through an online program. Additionally, he earned a Bachelor of Arts in Professional/Business Communications with a minor in Mathematics from Tennessee Technological University, where he studied from 1997 to 2001.
Advocacy for Customer Satisfaction
Jordan Holbrook advocates for the importance of happy agents in achieving customer satisfaction. He believes that a positive work environment for customer service agents directly influences the quality of service provided to customers. This philosophy underpins his approach to implementing customer experience solutions, emphasizing the need for both agent satisfaction and customer engagement.