Jose Eduardo Graniel Ferez
About Jose Eduardo Graniel Ferez
Jose Eduardo Graniel Ferez is a Technical Support Specialist at Helpware in Guadalajara, Mexico, where he has worked since 2020. He has extensive experience in technical support and customer service, having held various roles in companies such as TTEC, Teleperformance, and Flex.
Work at Helpware
Jose Eduardo Graniel Ferez has been employed at Helpware as a Technical Support Specialist since 2020. He works in the Guadalajara, Mexico Metropolitan Area. His role involves providing technical assistance and support to clients, ensuring effective resolution of issues and maintaining high service standards. Prior to his current position, he served as a Customer Service Representative at Helpware from 2019 to 2020.
Previous Employment Experience
Before joining Helpware, Jose worked at Flex as a Senior Helpdesk Analyst from 2009 to 2018, accumulating nine years of experience in technical support. He also held a position at Teleperformance as a Customer Service Representative for seven months in 2019, and worked at TTEC as a Technical Support Representative for nine months in 2008. These roles contributed to his expertise in customer service and technical support.
Education and Expertise
Jose Eduardo Graniel Ferez studied at Instituto Tecnologico Superior de Comalcalco, where he earned a degree in Systems Engineering from 2000 to 2005. This educational background provided him with foundational knowledge and skills in technology and systems, which he has applied throughout his career in various technical support roles.
Career Timeline
Jose's career in technical support began in 2008 at TTEC, followed by a role at Flex from 2009 to 2018. He then transitioned to Teleperformance in 2019 and subsequently returned to Helpware, where he has been working since 2020. His diverse experience across different companies has equipped him with a broad understanding of customer service and technical support.