Laura Esparza
About Laura Esparza
Laura Esparza serves as the CSD SDR Team Lead at Helpware and CIENCE, bringing over 15 years of experience in customer-related roles. She is dedicated to understanding client needs and enhancing customer experiences.
Work at Helpware
Laura Esparza has been employed at Helpware since 2022, holding the position of CSD SDR Team Lead. In this role, she focuses on leading the Sales Development Representative team, ensuring effective communication and service delivery. Her tenure at Helpware spans two years, during which she has contributed to enhancing customer service strategies and team performance.
Experience at CIENCE
Laura Esparza currently serves as CSD SDR Team Lead at CIENCE, a position she has held since 2021. With three years of experience in this role, she oversees the Sales Development Representative team, driving initiatives to improve client engagement and service quality. Prior to this role, she worked as a Sales Development Representative at CIENCE for seven months in 2021.
Previous Roles and Responsibilities
Laura has held various roles in customer service and support throughout her career. She worked as a Medical Interpreter at LanguageLine Solutions from 2019 to 2021, and as a Retention Specialist at AT&T for five months in 2019. Additionally, she has experience in supervisory and coaching roles at Beliveo Corporation, where she served as Supervisor, Quality Analyst, and Coach between 2015 and 2017.
Customer Service Philosophy
Laura Esparza is passionate about understanding clients' real needs and ensuring an exceptional customer experience. She actively encourages contact from new clients to provide answers and support. Her approach emphasizes building strong client relationships, which is a central theme in her over 15 years of experience in customer-related fields.
Insights on Skillsoft
Laura has offered insights on how Skillsoft can support company growth, suggesting her familiarity with the platform and its applications in enhancing business operations. This indicates her engagement with tools that facilitate professional development and organizational improvement.