Lilian Roman
About Lilian Roman
Lilian Roman serves as the Operations Manager at Helpware, a position she has held since 2022. With a background in project coordination and team leadership, she has accumulated significant experience in the customer service sector.
Work at Helpware
Lilian Roman has been an integral part of Helpware since 2020. Initially serving as a Project Coordinator for two years, she transitioned to the role of Team Lead, where she has been responsible for overseeing customer service operations. In 2022, she advanced to the position of Operations Manager. Her roles at Helpware have involved managing teams and ensuring efficient service delivery in the Guadalajara, Jalisco, Mexico area.
Previous Experience at Teleperformance
Before joining Helpware, Lilian Roman worked at Teleperformance as a Supervisor from 2017 to 2020. During her three-year tenure, she managed teams and contributed to the operational success of the organization in the Guadalajara, Mexico Metropolitan Area. This experience provided her with valuable skills in team management and customer service.
Education and Expertise
While specific educational details are not provided, Lilian Roman's career trajectory indicates a strong background in operations and team management. Her roles at Helpware and Teleperformance demonstrate her expertise in customer service and project coordination, essential skills for her current position as Operations Manager.
Career Progression
Lilian Roman's career reflects a steady progression in the field of operations management. Starting as a Supervisor at Teleperformance, she gained experience that facilitated her transition to Helpware. At Helpware, she has taken on increasing responsibilities, moving from Project Coordinator to Team Lead, and ultimately to Operations Manager, showcasing her capability to adapt and grow within the industry.