Luis Manuel Reyes Hurtado
About Luis Manuel Reyes Hurtado
Luis Manuel Reyes Hurtado is a Bilingual Back Office Executive currently working at Helpware in Guadalajara, Mexico. He has a background in customer service and collections, and holds a degree in Accounting and Finance from Escuela Bancaria y Comercial.
Work at Helpware
Luis Manuel Reyes Hurtado has been employed at Helpware as a Bilingual Back Office Executive since 2021. He works remotely from Guadalajara, Jalisco, Mexico. In this role, he has consistently exceeded efficiency and quality KPIs for the past two years. He specializes in generating daily troubleshooting solutions for ACH transactions related to real estate payments, utilizing multiple communication channels.
Previous Experience at Teleperformance
Prior to his current position, Luis worked at Teleperformance as a Bilingual Customer Service Expert from 2019 to 2021. This role lasted for two years and was based on-site in Guadalajara, Jalisco, Mexico. His experience in customer service has contributed to his skills in managing client interactions effectively.
Experience at Hy Cite Corporation/Royal Prestige
Luis served as a Bilingual Collections Support Representative at Hy Cite Corporation/Royal Prestige from 2018 to 2019. He held this position for 11 months and worked on-site in Guadalajara, Jalisco, Mexico. This role provided him with valuable experience in collections and customer support.
Education and Expertise
Luis is currently pursuing a degree in Accounting and Finance at Escuela Bancaria y Comercial, with an expected completion date in 2024. He previously studied at Universidad Tecmilenio, where he achieved a Bilingual High School diploma from 2018 to 2021. His educational background supports his expertise in finance and bilingual communication.
Operational Improvements and Achievements
In his current role at Helpware, Luis has implemented over 10 operational manuals within a six-month period by analyzing data on process gaps. This initiative reflects his ability to identify areas for improvement and enhance operational efficiency.