Marc Jason Pilapil
About Marc Jason Pilapil
Marc Jason Pilapil is a Customer Support Representative at Helpware, specializing in Rabb.it. He has over seven years of experience in technical support across various platforms and holds a degree in Business Teacher Education from the Polytechnic University of the Philippines.
Work at Helpware
Marc Jason Pilapil has been employed at Helpware as a Customer Support Representative for Rabb.it since 2017. In this role, he provides customer support services, addressing inquiries and resolving issues related to the platform. His experience at Helpware spans over seven years, during which he has developed skills in technical support and customer interaction.
Education and Expertise
Marc studied at the Polytechnic University of the Philippines, focusing on Business Teacher Education from 1997 to 2000. This educational background has equipped him with foundational knowledge in business principles and communication, which he applies in his customer support role. His expertise includes over three years of technical support experience across Android, iOS, and Windows platforms.
Background
Marc Jason Pilapil has a background in technical support, having gained experience in troubleshooting and problem-solving for various operating systems. His previous roles involved the installation and configuration of software routers, showcasing his technical skills and ability to manage complex issues remotely. He has built a career focused on enhancing customer experiences through effective support.
Technical Skills and Communication
Marc demonstrates strong technical skills, particularly in troubleshooting and resolving technical issues for customers. His fluency in English, combined with excellent grammar and spelling, enhances his ability to communicate effectively in customer service settings. This proficiency allows him to convey complex information clearly and assist customers in understanding solutions to their problems.