Marcia Marquez Stenner
About Marcia Marquez Stenner
Marcia Marquez Stenner is a Learning and Development Specialist currently working at Helpware in Guadalajara, Mexico. She has extensive experience in training and customer service, having previously held roles at Alorica and Helpware, and holds a Bilingual Educational Bachelor from Universidad Autónoma España de Durango.
Current Role at Helpware
Marcia Marquez Stenner currently serves as a Learning and Development Specialist at Helpware, a position she has held since 2021. In this role, she focuses on facilitating content and product knowledge to ensure that new hires successfully complete their certification processes. She has been instrumental in developing training programs tailored to enhance the onboarding experience for new employees, contributing to the overall effectiveness of the training initiatives within the organization.
Previous Experience at Alorica
Marcia Marquez Stenner worked at Alorica in various capacities from 2017 to 2021. She began her tenure as a Customer Services Agent for six months in 2017, where she gained foundational experience in customer service. Subsequently, she advanced to the role of Associate Trainer from 2018 to 2021, where she spent three years in Guadalajara y alrededores, México, focusing on training and development within the company.
Experience at Helpware
Before assuming her current role, Marcia worked as a Customer Service Representative at Helpware for six months in 2020. This position allowed her to gain valuable insights into customer interactions and service delivery, which she later applied in her training and development role.
Education and Qualifications
Marcia Marquez Stenner holds a Bilingual Educational Bachelor from Universidad Autónoma España de Durango, where she studied from 2011 to 2014. Additionally, she completed her high school education at CBTis nº 110, earning a Certificate and Title as a Technician Social Worker from 2008 to 2011. Her educational background supports her expertise in training and development.