Marcus Underwood, Sr
About Marcus Underwood, Sr
Marcus Underwood, Sr. serves as the Chief of Staff at Helpware since 2022, where he focuses on developing high-performance teams and managing key initiatives. He has a background in BPO/KPO services and has held leadership roles at Faneuil Inc and CIENCE, demonstrating expertise in operational management and regulatory compliance.
Work at Helpware
Marcus Underwood serves as Chief Of Staff at Helpware, a position he has held since 2022. In this role, he focuses on developing and managing high-performance teams on a global scale. His responsibilities include acting as a gatekeeper, project manager, and problem solver to enhance executive organization and team morale. He is empowered to drive CEO priority initiatives by coordinating with both external stakeholders and internal leaders.
Previous Experience at Faneuil Inc
Before joining Helpware, Marcus Underwood worked at Faneuil Inc as Senior Manager of Continuous Improvement from 2018 to 2020. During his tenure in Hampton, VA, he contributed to enhancing operational efficiency and implementing continuous improvement strategies within the organization.
Role at CIENCE
Marcus Underwood held the position of Vice President of Global Operations at CIENCE from 2020 to 2021. In Lexington, Kentucky, he managed operations on a global scale, focusing on optimizing processes and driving performance across the organization.
Education and Expertise
Marcus Underwood studied at Liberty University from 2012 to 2014 and at the University of Kentucky from 1996 to 2000. He possesses expertise in BPO/KPO payer services and regulatory compliance. His skills include driving margins and optimizing costs to achieve corporate objectives, as well as managing a full P&L lifecycle of $17.5M ARR across key service verticals, specifically in Healthcare and Commercial.