Marta Marharyta Shpakovska
About Marta Marharyta Shpakovska
Marta Marharyta Shpakovska is a Customer Service Representative with experience in international environments, currently working at Helpware since 2020. She holds a Bachelor's degree in German Language and Literature from Uzhhorod National University and is actively seeking opportunities in the IT sector to enhance her skills.
Current Role at Helpware
Marta Marharyta Shpakovska has been employed at Helpware as a Customer Service Representative since 2020. In this role, she engages with customers to address inquiries and provide support. Her responsibilities include managing customer interactions and ensuring a high level of service. This position has allowed her to further develop her skills in customer relations and service delivery.
Previous Experience at Wow24-7
Prior to her current role, Marta worked at Wow24-7 as a Customer Service Representative for a duration of nine months in 2020. During her time at Wow24-7, she gained valuable experience in handling customer inquiries and resolving issues effectively. This role contributed to her professional growth in the customer service sector.
Background in Customer Service
Marta has a solid background in customer service, having worked at Autobahn Tank & Rast Gruppe GmbH & Co. KG from 2017 to 2018 in Stuttgart, Germany. This position provided her with experience in an international environment, enhancing her ability to communicate and assist customers from diverse backgrounds.
Education and Language Proficiency
Marta earned her Bachelor's degree in German Language and Literature from Uzhhorod National University between 2015 and 2019. Her academic background has equipped her with strong language skills, and she is proficient in Ukrainian, Russian, German, and English. This multilingual ability supports her effectiveness in customer service roles.
Career Aspirations in IT
Marta is actively seeking opportunities in the IT sector to expand her skill set. Her interest in transitioning to IT reflects her desire to grow professionally and adapt to the evolving job market. She aims to leverage her customer service experience while acquiring new technical skills.