Miriam Zepeda
About Miriam Zepeda
Miriam Zepeda is a Customer Success Manager at Helpware, where she has worked since 2024. She holds a Master's degree in Project Management from Universidad Europea del Atlántico and has extensive experience in customer success and sales development roles.
Current Role at Helpware
Miriam Zepeda currently serves as a Customer Success Manager at Helpware. She has held this position since 2024, contributing to the company's focus on client satisfaction and retention. Her role involves ensuring that customers receive optimal service and support, aligning with their needs and expectations.
Previous Experience at Helpware
Miriam Zepeda has a history with Helpware, having worked as an Operations Manager for a brief period in 2022. Additionally, she served as a Customer Success Associate from 2022 to 2024, where she focused on enhancing customer experiences and addressing client inquiries.
Experience at CIENCE
Prior to her roles at Helpware, Miriam Zepeda worked at CIENCE, where she held multiple positions. She began as a Sales Development Representative from 2019 to 2020, then advanced to Team Lead from 2020 to 2021, and ultimately served as Team Manager from 2021 to 2022. Her progression through these roles reflects her development in sales and team management.
Education and Project Management Expertise
Miriam Zepeda studied at Universidad Europea del Atlántico, where she earned a Master's degree in Project Management. Her studies spanned from 2020 to 2022, equipping her with skills in project planning, execution, and management, which are applicable in her current and previous roles.