Parneet Singh
About Parneet Singh
Parneet Singh serves as the Vice President of Global Operations, specializing in process design and metrics tracking to enhance productivity. He has a strong background in risk management and cross-functional team management, with previous roles at Helpware and Faneuil Inc.
Current Role at Helpware
Parneet Singh serves as the Vice President of Global Operations at Helpware, a position he has held since 2022. In this role, he focuses on driving business strategies and enabling innovation to enhance both customer and employee experiences. He is responsible for determining support business requirements and managing the readiness lifecycle, ensuring that operations align with organizational goals.
Previous Experience at Helpware
Before his current role, Parneet Singh worked at Helpware as the Senior Director of Global Operations for a duration of six months in 2021. During this time, he specialized in process design and metrics tracking, contributing to the enhancement of global productivity within the organization.
Experience at Faneuil Inc
Parneet Singh was employed at Faneuil Inc as the Contact Center Director from 2014 to 2021, where he worked for seven years. His responsibilities included overseeing contact center operations and implementing strategies to improve service delivery and operational efficiency.
Areas of Specialization
Parneet Singh specializes in process design, metrics tracking, and analysis aimed at enhancing global productivity. He is passionate about implementation, risk management, and managing cross-functional teams, which are essential for driving operational success and efficiency.