Robert Nash
About Robert Nash
Robert Nash serves as the Chief Executive Officer at Helpware and is a founding partner at Brainware Inc. He has extensive experience in business process reengineering and has held leadership roles in various companies, including Conduent and Xerox, focusing on healthcare and operational efficiency.
Work at Helpware
Robert Nash serves as the Chief Executive Officer at Helpware, a position he has held since February 2020. In this role, he focuses on transforming the People as a Service space and enhancing digital and customer-facing experience solutions. Under his leadership, Helpware has shifted from a commodity service model to an experience-focused interaction model, emphasizing the importance of customer engagement and satisfaction.
Education and Expertise
Robert Nash studied at Wake Forest University, where he earned a Bachelor of Arts in Business and Humanities (BABS) from 1999 to 2002. He possesses extensive expertise in business process outsourcing (BPO) and knowledge process outsourcing (KPO) payer services, as well as integrated payer care services. His skills also include driving continuous process improvements and business process reengineering.
Background
Before joining Helpware, Robert Nash held several significant positions in the industry. He worked at Conduent as Vice President and Executive Managing Director from 2007 to 2017, and at Xerox as Vice President of Healthcare Payer Services during the same period. He also served as Chief Operations Officer at Faneuil Inc from 2017 to 2020. His career began at Railinc, where he worked as a Product Manager from 2001 to 2007.
Achievements
Robert Nash has a proven track record of managing the full P&L lifecycle of over $300 million in annual recurring revenue across various service verticals, including healthcare, utility, transportation, public sector, and commercial sectors. He is recognized for developing high-performance teams through effective mentoring and coaching, contributing to significant increases in cost efficiency through skilled resource management.
Leadership at The HelpCare Foundation
In addition to his role at Helpware, Robert Nash has been the President of The HelpCare Foundation since 2021. In this capacity, he is involved in strategic planning and analysis, focusing on cost control and stakeholder relations, further demonstrating his commitment to community and organizational development.