Roberto Martinez
About Roberto Martinez
Roberto Martinez is an Operations Manager currently working at Helpware in Guadalajara, Jalisco, México. He has a background in business management and has held various roles in customer service and operations, including positions at CIENCE and Wyndham Garden.
Work at Helpware
Roberto Martinez currently serves as the Operations Manager at Helpware, a position he has held since 2022. His role involves overseeing operational processes and ensuring efficient workflow within the organization. Based in Guadalajara, Jalisco, México, he contributes to the company's mission of providing exceptional customer service solutions. His experience in operations management is complemented by his previous roles in similar capacities.
Previous Experience at CIENCE
Before joining Helpware, Roberto Martinez worked at CIENCE, where he held multiple positions. He served as the CSD Team Manager for three years starting in 2021, following a brief tenure as the CSD Team Lead for seven months in 2021. Additionally, he worked as a Sales Development Representative (SDR) from 2020 to 2021 for seven months. His diverse roles at CIENCE equipped him with valuable skills in customer service and team leadership.
Education and Expertise
Roberto Martinez earned a Licenciatura in Administración y gestión de empresas from Universidad Americana de Acapulco, A.C. He studied from 2014 to 2018, gaining foundational knowledge in business administration and management. This educational background supports his current roles in operations and team management, providing him with the necessary skills to navigate complex business environments.
Background in Hospitality
Prior to his roles in customer service and operations management, Roberto Martinez worked in the hospitality industry. He was employed as a receptionist at Wyndham Garden from 2019 to 2020 for six months. This experience in hospitality helped him develop strong interpersonal skills and a customer-oriented approach, which are essential in his current positions.
Personal Interests
Roberto Martinez has a passion for attending Electronic Daisy Carnival (EDC) events, showcasing his interest in music and culture. He is also dedicated to personal development, particularly in language acquisition, as he is currently studying Italian. These interests reflect his commitment to both professional growth and personal enrichment.