Roscoe Castillo
About Roscoe Castillo
Roscoe Castillo is a Team Leader with extensive experience in the customer support sector, currently working at Helpware in the National Capital Region of the Philippines. His career includes roles at Dell International Services, JPMorgan Chase & Co., and Teleperformance, among others.
Current Role at Helpware
Roscoe Castillo has been serving as a Team Leader at Helpware since 2018. In this role, he oversees team operations and ensures the delivery of quality service. His leadership contributes to the effective management of resources and personnel within the organization. Helpware operates in the National Capital Region of the Philippines, where Castillo applies his extensive experience in team management.
Previous Experience in Tech Support Management
Before joining Helpware, Roscoe Castillo held several positions in the tech support sector. He worked at Dell International Services as a Tech Support Manager from 2006 to 2009, where he managed technical support teams. Following this, he served as a Team Supervisor at Teleperformance for eight months in 2009. His experience in these roles laid the foundation for his subsequent leadership positions.
Leadership Roles at JPMorgan Chase & Co.
Roscoe Castillo worked at JPMorgan Chase & Co. as a Team Leader from 2010 to 2016. During his six years in this position, he was responsible for leading teams and managing operations. His role involved coordinating team activities and ensuring that performance targets were met, contributing to the overall success of the organization.
Educational Background
Roscoe Castillo studied at Colegio de San Juan de Letran. This educational background provided him with foundational knowledge and skills that he has applied throughout his career in various leadership roles in the tech support and customer service industries.
Career Progression in Team Leadership
Throughout his career, Roscoe Castillo has held multiple team leadership positions across various companies. After his tenure at JPMorgan Chase & Co., he worked at Bidvine as Activations for nine months in 2016, and briefly at Sutherland as a Team Leader in 2018. He also served as a Team Supervisor at Peoplesupport Inc from 2004 to 2006. This diverse experience has equipped him with a broad skill set in team management and operational oversight.