Sergio Acosta Wong
About Sergio Acosta Wong
Sergio Acosta Wong serves as the Director of Global Customer Success at Helpware, where he leads a team to enhance customer experiences. He holds an Engineer's degree in Computer Systems from Utel Universidad and has over 10 years of experience in customer success and relationship management.
Current Role at Helpware
Sergio Acosta Wong currently serves as the Director of Global Customer Success at Helpware. He has held this position since 2023. In this role, he leads a team of customer success managers, focusing on delivering excellent customer experiences across various segments and regions. His responsibilities include developing strategies to enhance customer retention and satisfaction.
Previous Experience at Helpware
Prior to his current role, Sergio Acosta Wong worked at Helpware in multiple capacities. He served as a Customer Success Manager from 2020 to 2021 and then as a Senior Customer Success Manager from 2021 to 2023 in Guadalajara, Jalisco, Mexico. During his tenure, he was responsible for identifying and resolving customer issues and escalations, as well as developing and executing strategies aimed at increasing customer retention and satisfaction.
Experience at Alorica
Before joining Helpware, Sergio Acosta Wong worked as an Operations Manager at Alorica from 2019 to 2021, also in Guadalajara, Jalisco, Mexico. In this role, he was responsible for identifying and resolving customer issues and escalations, contributing to his extensive experience in customer relationship management.
Educational Background
Sergio Acosta Wong studied at Utel Universidad, where he earned an Engineer's degree in Computer Systems. His studies spanned from 2019 to 2023, providing him with a solid foundation in technical and analytical skills relevant to his career in customer success.
Professional Experience Overview
Sergio Acosta Wong has over 10 years of work experience in customer success and customer relationship management. His career has been marked by progressive roles that emphasize customer retention, satisfaction, and effective team leadership.