Sergio M.
About Sergio M.
Sergio M. is a Sales Development Representative with a background in customer service and technical expertise. He currently works at Helpware, where he engages with C-level executives and HR teams to align offerings with client objectives.
Work at Helpware
Sergio M. has held multiple roles at Helpware, starting as a Customer Service Representative from 2019 to 2021 in Guadalajara, Jalisco, México. He then transitioned to the position of Technical Subject Matter Expert from 2021 to 2022. Since 2022, he has been working as a Sales Development Representative. In his current role, he manages the entire lifecycle of a lead, from qualification to salesforce recordation, demonstrating the competitive differentiators and capabilities of Headspace for Work to educate prospects.
Education and Expertise
Sergio M. is pursuing a Licentiate degree in International Business at Centro Universitario UTEG, which he has been studying since 2020. His educational background supports his professional roles, particularly in aligning Headspace for Work's offerings with client business objectives. His expertise includes working with C-level executives, HR, and People teams.
Background
Sergio M. has a background in customer service and technical support, having worked at Helpware in various capacities. His experience spans over three years, where he has developed skills in sales development and customer engagement. His time in customer service and technical roles has equipped him with a comprehensive understanding of client needs and product offerings.
Professional Responsibilities
In his role as a Sales Development Representative, Sergio M. is responsible for managing leads throughout their lifecycle. This includes qualification and maintaining records in Salesforce. He builds and maintains familiarity with Headspace for Work's offerings and future product pipelines, ensuring he can effectively communicate their value to prospects.