Yazmin Charles
About Yazmin Charles
Yazmin Charles is an Application Support Specialist at Helpware in Mexico, where she manages complex customer interactions and specializes in hardware troubleshooting for Asus devices and touchscreen monitors. With a background that includes roles at Microsoft, Scotiabank, and Tata Consultancy Services, she demonstrates a strong technical skill set and proficiency in various administrative tools.
Work at Helpware
Yazmin Charles has been employed at Helpware as an Application Support Specialist since 2022. In this role, she handles supervisor calls and escalations from Tier 1 level, demonstrating her ability to manage complex customer interactions. She is involved in the integration process of the company's application to customer websites, showcasing her technical proficiency in application support. Yazmin also manages high-priority incidents and the incident queue, which highlights her strong organizational and prioritization skills.
Previous Experience
Before joining Helpware, Yazmin Charles worked at Microsoft as a Microsoft Commercial Support Backoffice from 2016 to 2018. Her experience includes a role at Scotiabank as a Bilingual Customer Service Representative from 2011 to 2016, where she developed her customer service skills over five years. Additionally, she served as an IT Assistant Engineer at Tata Consultancy Services for five months in 2018, further enhancing her technical expertise.
Technical Skills and Specializations
Yazmin specializes in fixing hardware issues for Asus devices and touchscreen monitors, indicating a strong technical skill set in hardware troubleshooting. She utilizes a variety of administrative tools including JIRA, Confluence, SalesForce, Zendesk, Shopify, BigCommerce, Google Admin, and Chargebee, reflecting her versatility in software applications. Her knowledge of enterprise enrollment and APIs demonstrates a deep understanding of technical processes and integrations.
Education and Training
Yazmin Charles studied Law at Universidad Autónoma del Noreste from 2005 to 2007. This educational background provides her with a foundational understanding of legal principles, which may complement her professional roles in customer service and technical support.