Yuliia Kuznetsova
About Yuliia Kuznetsova
Yuliia Kuznetsova is a Customer Support Representative at Helpware in Kyiv, Ukraine, where she has worked since 2022. She has a background in customer service and holds a Bachelor's degree in International Relations from Borys Grinchenko Kyiv University.
Work at Helpware
Yuliia Kuznetsova has been employed at Helpware as a Customer Support Representative since 2022. In this role, she is responsible for addressing customer inquiries and providing assistance to ensure a positive experience for clients. Her tenure at Helpware has been marked by her commitment to customer satisfaction and effective communication.
Previous Experience in Customer Service
Before joining Helpware, Yuliia worked at the 'Optima' Education Center as a Customer Service Representative from 2020 to 2022. In this position, she developed skills in customer interaction and support. Additionally, she held the role of Customer Support Manager at Sponsoreds for 10 months in 2022, where she further honed her customer service abilities.
Education and Qualifications
Yuliia Kuznetsova studied at Borys Grinchenko Kyiv University, where she earned a Bachelor's degree in International Relations and Affairs from 2016 to 2020. She also attended Dotli Online University (Tommy), completing a QA/QC Engineer program in 2022, which lasted for 11 months. This educational background supports her expertise in customer support and quality assurance.