Abed Mahmoud, MBA
About Abed Mahmoud, MBA
Abed Mahmoud, MBA, serves as a Senior Liability Claims Examiner at Heritage Insurance, where he applies his extensive knowledge of insurance law and claims management. With a background in various insurance roles and a Master's degree in Business Administration, he specializes in handling liability claims and developing efficient claim processes.
Work at Heritage Insurance
Abed Mahmoud serves as a Senior Liability Claims Examiner at Heritage Insurance, a position he has held since 2021. In this role, he has developed claim handling processes and best practices aimed at enhancing efficiency and success rates within the liability department. His comprehensive understanding of insurance law and litigation protocols contributes to effective claims management, ensuring that both Homeowners Liability and Commercial General Liability claims are handled proficiently.
Previous Experience in Insurance Claims
Prior to his current role, Abed Mahmoud accumulated extensive experience in the insurance industry. He worked as a Casualty Claims Adjuster at USAA from 2011 to 2017, where he gained valuable insights into claims management. Following this, he held positions as a Casualty Claims Specialist at The Auto Club Group from 2018 to 2019, and as a Senior Claims Adjuster at Amerisure Insurance from 2019 to 2021. His roles involved managing claims through both pre-suit and litigation phases.
Education and Expertise
Abed Mahmoud holds a Master of Business Administration (MBA) from Saint Leo University, where he studied Business, Management, Marketing, and Related Support Services from 2015 to 2017. He also earned a Bachelor of Arts (B.A.) in Criminology from the University of South Florida from 2012 to 2014. Additionally, he achieved the Senior Claim Law Associate (SCLA) designation from the American Educational Institute in 2016. His education, combined with his expertise in risk analysis, case management, and claims settlement, positions him as a knowledgeable professional in the insurance sector.
Background in Retail Operations Management
Abed Mahmoud has a strong background in retail operations management, with over seven years of experience in the field. This experience includes various roles that have contributed to his skills in managing operations and enhancing service delivery. His early career included positions such as Administrative Assistant at Tampa Electric from 2007 to 2009 and Case Manager at Morgan & Morgan, P.A. from 2017 to 2018, which provided him with a diverse skill set applicable to his current role in insurance.