Doreen C. Hernon
About Doreen C. Hernon
Doreen C. Hernon serves as the Director of Customer Service and Claims Support at Heritage Insurance, where she has worked since 2023. With extensive experience in customer service management and sales, she has held various roles in notable companies, including Quest Diagnostics and Malwarebytes.
Current Role at Heritage Insurance
Doreen C. Hernon currently serves as the Director of Customer Service and Claims Support at Heritage Insurance. She has held this position since 2023, overseeing customer service operations and claims support initiatives. Her role involves enhancing customer satisfaction and streamlining service processes.
Previous Experience at Heritage Insurance
Doreen previously worked at Heritage Insurance in various capacities. She was the Customer Service Manager from 2021 to 2023 and served as the Senior Manager of Customer Service/Claims Support for four months in 2023. Her tenure at Heritage Insurance contributed to her extensive knowledge of customer service and claims management.
Background in Customer Service and Sales
Doreen has a robust background in customer service and sales across multiple industries. She has experience in live chat support and managing remote workforces. Her previous roles include positions at Malwarebytes, PODS, and Capital One, where she developed skills in customer care solutions and employee engagement strategies.
Education and Qualifications
Doreen studied at Bliss College, where she earned an Associate's degree in Business. This educational background supports her expertise in customer service operations and employee management.
Professional Skills and Expertise
Doreen possesses specialized skills in implementing COPC 2000 CSP Standards in customer service operations. She has a strong focus on developing employee engagement strategies to enhance team performance, contributing to effective customer service delivery.