Jerome Wilson
About Jerome Wilson
Jerome Wilson serves as the Superintendent of HCRT at Heritage Insurance, where he has worked since 2017. With a background that includes 24 years in the US Navy and various roles in the restoration and insurance industries, he focuses on enhancing policyholder service and managing responses to catastrophic weather events.
Current Role at Heritage Insurance
Jerome Wilson serves as the Superintendent of HCRT at Heritage Insurance since 2017. In this role, he focuses on policyholder service and aims to provide exceptional customer experiences during challenging events. He oversees the deployment of resources during catastrophic weather events and has managed responses to over 10 storms, demonstrating his expertise in crisis management within the insurance sector.
Previous Experience at Heritage Insurance
Prior to his current position, Jerome Wilson worked as the Territory Operations Manager at Heritage Insurance from 2014 to 2017. In this role, he was responsible for overseeing operations within his designated territory, contributing to the company's overall efficiency and customer satisfaction.
Military Background with the US Navy
Jerome Wilson served in the US Navy for 24 years, holding the rank of Chief Petty Officer from 1982 to 2006. His military experience provided him with leadership skills and a strong foundation in operational management, which he has applied throughout his career in the insurance and restoration industries.
Education and Certifications
Jerome Wilson holds a Master of Arts in Human Resources Management and Services from Webster University, which he completed from 2004 to 2006. He also earned a Bachelor of Science in Workforce Development and Training from Southern Illinois University, Carbondale, from 1998 to 2002. Additionally, he possesses three IICRC certifications, which are recognized standards in the restoration and cleaning industry, further enhancing his professional qualifications.
Career in Restoration and Claims Adjusting
Before his current role, Jerome Wilson worked in various positions within the restoration industry. He served as Operations Manager at Rytech Restoration from 2010 to 2014 and as a Water Restoration Technician at CCI Restoration Services from 2006 to 2010. He is also a licensed adjuster in Florida, which adds to his expertise in claims field adjusting and enhances his ability to manage customer needs effectively.