Karen Forance, AI Ns, AI C, Aca
About Karen Forance, AI Ns, AI C, Aca
Karen Forance is a Client Recovery Specialist at Heritage Property & Casualty Insurance, where she has worked since 2016. She has extensive experience in claims processing and customer service, having held various positions in the insurance industry since 2001.
Work at Heritage Insurance
Karen Forance has served as a Client Recovery Specialist at Heritage Property & Casualty Insurance since 2016. In this role, she focuses on client recovery efforts, utilizing her extensive background in claims processing and customer service to assist clients effectively. Her tenure at Heritage spans over eight years, during which she has contributed to various initiatives aimed at improving client satisfaction and recovery processes.
Previous Employment Experience
Before her current position, Karen worked at EXL as a Senior Subrogation Specialist for 11 months in 2013 and 2014. She also held multiple roles at The Hartford, including Claim Processor and Associate Claim Representative, accumulating six years of experience from 2007 to 2013. Additionally, she worked as a Customer Service Representative at TeleTech from 2001 to 2004, gaining foundational skills in client interaction and service.
Education and Expertise
Karen Forance has pursued various educational qualifications in the insurance field. She studied at The Institutes, achieving an Associate in Insurance Service from 2009 to 2010 and an Associate in Claims from 2010 to 2012. She is currently working towards the Chartered Property Casualty Underwriter (CPCU) designation. Additionally, she earned a Bachelor of Arts in Social Work from Westfield State College, which complements her professional expertise in client relations.
Professional Designations
In addition to her ongoing studies for the CPCU designation, Karen achieved the Accredited Claims Adjuster (ACA) designation in 2015 through Polk State College. This designation reflects her commitment to professional development and her expertise in claims adjustment, further enhancing her qualifications in the insurance industry.