Maria Smith
About Maria Smith
Maria Smith is a Claims QA Manager at Heritage Insurance, where she has worked since 2021. She has extensive experience in claims support and analysis, having held various roles in the insurance industry over the past several decades.
Work at Heritage Insurance
Maria Smith currently serves as the Claims QA Manager at Heritage Insurance, a position she has held since 2021. In this role, she focuses on ensuring quality assurance in claims processes and collaborates with internal customers to enhance performance. Prior to her current role, she worked as a Senior Claims Auditor at the same company from 2020 to 2021. Her experience at Heritage Insurance contributes to her expertise in managing claims effectively.
Previous Experience in Insurance
Maria Smith has extensive experience in the insurance industry. She worked at Homeowners Choice Property & Casualty Insurance Company, Inc. as a Claims Support Supervisor from 2012 to 2020, where she managed claims support operations. Additionally, she held various roles at USAA, including Customer Account Specialist and Sales Support from 1986 to 1994, and later as a Workload/Staffing Analyst from 1994 to 2004. Her experience spans over three decades in different capacities within the insurance sector.
Education and Expertise
Maria Smith studied at Hillsborough Community College, where she gained foundational knowledge that supports her career in the insurance industry. She possesses expertise in the design and development of call routing systems, which enhances operational efficiency. Additionally, she is proficient in SQL and social media applications, skills that aid in data management and customer engagement.
Skills and Competencies
Maria Smith is bilingual and possesses strong organizational and analytical skills. Her competencies include forecasting and service level management, which are essential for optimizing claims processes. She has demonstrated the ability to collaborate effectively with internal teams to achieve maximum performance in her roles.
Career Timeline
Maria Smith's career spans several key positions in the insurance industry. She began her tenure at USAA in 1986 and continued for 18 years in various roles. After a brief stint as a Business Analyst at Universal North America in 2011, she joined Homeowners Choice Property & Casualty Insurance Company, Inc. in 2012. Following her time there, she returned to Heritage Insurance, where she has continued to advance her career.