Mike Ferguson
About Mike Ferguson
Mike Ferguson is a Customer Focused Claims Manager with extensive experience in the insurance industry, having worked at Heritage Property & Casualty Insurance since 2015 and previously at State Farm for over 15 years in various roles.
Work at Heritage Insurance
Mike Ferguson has been employed at Heritage Property & Casualty Insurance since 2015. In his role as Customer Focused Claims Manager, he oversees the claims process, ensuring a customer-centric approach to service delivery. His responsibilities include managing claims operations and enhancing customer satisfaction through effective claims management strategies.
Previous Experience at State Farm
Prior to his current position, Mike Ferguson worked at State Farm for over 15 years. He held various roles, including Claims Team Manager from 1998 to 2013, where he managed a team of claims professionals. He also served as Claims Specialist from 1992 to 1998 and progressed to Claims Section Manager from 2014 to 2015. Additionally, he worked as a Process Manager for a brief period in 2013 to 2014.
Claims Management Expertise
With extensive experience in claims management, Mike Ferguson has developed a strong skill set in overseeing claims processes and team management. His background includes a focus on customer service and operational efficiency, which he applies in his current role to improve the claims experience for customers.
Career Timeline
Mike Ferguson's career in the insurance industry spans several roles and over two decades. He began his journey at State Farm in 1992 as a Claims Specialist. Over the years, he advanced through various positions, culminating in his role as Claims Team Manager. In 2015, he transitioned to Heritage Property & Casualty Insurance, where he continues to apply his extensive knowledge in claims management.