Phillip Hood
About Phillip Hood
Phillip Hood is a Customer Service Representative at Heritage Insurance, where he has worked since 2018. He has a diverse background in management and customer service, having previously held positions at Enterprise Rent-A-Car, Ruby Tuesday, and PNC.
Current Role at Heritage Insurance
Phillip Hood has been employed as a Customer Service Representative at Heritage Insurance since 2018. He operates in the Tampa/St. Petersburg, Florida area, where he utilizes his extensive background in customer service and management to assist clients effectively. His role involves addressing customer inquiries, resolving issues, and ensuring a positive experience for policyholders.
Previous Experience in Customer Service and Management
Prior to his current position, Phillip Hood held several roles that contributed to his expertise in customer service and management. He worked as an Assistant Manager at Enterprise Rent-A-Car from 2012 to 2013, where he gained valuable experience in managing operations and customer interactions. Additionally, he served as a Shift Leader at Ruby Tuesday from 2010 to 2012, overseeing staff and ensuring quality service.
Educational Background in Art and Technology
Phillip Hood studied at Florida State University, where he earned a Bachelor of Arts degree in Studio Art and Graphic Design from 2005 to 2010. He also pursued further education at St. Petersburg College, obtaining a Certificate in Cyber Security in 2016. Additionally, he completed a Bachelor of Applied Science in IT Security in 2017, enhancing his technical skills and knowledge in the field.
Experience in Banking Sector
Phillip Hood worked at PNC as a Personal Banker from 2014 to 2018. In this role, he provided financial services and support to customers, leveraging his customer service skills to foster strong client relationships. His experience in the banking sector contributed to his overall understanding of customer needs and financial products.
Commitment to Professional Development
Phillip Hood actively seeks opportunities to further his education and enhance his professional success. He applies his background in management to assist fellow employees with daily issues, demonstrating his commitment to continuous improvement and teamwork in the workplace.