Cathy Quinn, Phr
About Cathy Quinn, Phr
Cathy Quinn serves as the Human Resources Director at Herndon Solutions Group, where she oversees policy compliance, staffing forecasts, and employee training. With a background in human resources management at various organizations, she has developed a strong focus on employee retention and conflict resolution.
Work at Herndon Solutions Group
Cathy Quinn serves as the Human Resources Director at Herndon Solutions Group since 2021. In this role, she ensures that policy and procedure manuals are updated and compliant with state law. She is responsible for creating and maintaining all in-house memos and overseeing wage compliance. Cathy forecasts staffing levels in collaboration with department heads and engages in succession planning for key roles. She also develops and executes training materials, assists with payroll administration, and guides employees on benefits and eligibility.
Previous Experience in Human Resources
Before joining Herndon Solutions Group, Cathy Quinn worked at Raglan Road Irish Pub & Restaurant in various roles, including Human Resources Manager from 2014 to 2021. During her tenure, she created standard interview questions, conducted exit interviews, and implemented strategies to improve employee retention. She also held positions as Retail Director and Senior Administrative Manager at the same establishment, accumulating a total of ten years of experience in the hospitality sector.
Background in Hospitality Industry
Cathy Quinn began her career in the hospitality industry at Dromoland Castle Hotel & Country Estate, where she worked as a Food and Beverage Assistant from 2007 to 2009. This experience laid the foundation for her subsequent roles in human resources and management within the restaurant sector, particularly at Raglan Road Irish Pub & Restaurant, located in Disney Springs.
Education and Expertise
Cathy Quinn earned her Bachelor of Business Administration (B.B.A.) in Business Administration and Management from Limerick Institute of Technology, studying from 2005 to 2009. Her educational background supports her expertise in human resources, employee relations, and organizational management, which she applies in her current role at Herndon Solutions Group.
Conflict Resolution and Employee Engagement
In her role at Herndon Solutions Group, Cathy Quinn encourages an open-door policy and utilizes mediation techniques to resolve conflicts between employees. She plays a key role in enhancing employee performance through progressive counseling and actively participates in unemployment hearings or investigations when necessary.