Steven Rodriguez
About Steven Rodriguez
Steven Rodriguez serves as the Director of Customer Services at Heru, where he has significantly contributed to the establishment of the Customer Service department and improved interdepartmental collaboration. He has a diverse background in customer support and software services, having previously held roles at Con Edison, IBM, and various other organizations.
Work at Heru
Steven Rodriguez currently serves as the Director of Customer Services at Heru, a position he has held since 2023. In this role, he has played a pivotal part in establishing the Customer Service department for both the Heru application and the MagicLeap device. Prior to his current title, he worked as the Manager of Customer Services from 2022 to 2024 and as a Customer Support Engineer from 2021 to 2022. During his tenure, he designed comprehensive training and onboarding materials for new hires and spearheaded initiatives to improve collaboration between departments.
Previous Experience
Before joining Heru, Steven Rodriguez gained extensive experience in customer service and technical support. He worked as a Senior Software Executive at Con Edison, delivering exceptional end-user support. His career also includes a role as a System Service Representative at IBM from 2019 to 2021. Additionally, he served as a Tech Support representative at ThinkEco Inc. from 2018 to 2021 and as a Senior Software Executive at Cognizant from 2020 to 2021.
Education and Expertise
Steven Rodriguez has a solid educational background in technology and customer service. He studied at Lehman College, earning a certification as a Pharmacy Technician/Assistant from 2016 to 2017. He also completed a program in IT Support at Per Scholas in 2017. Furthermore, he attended the Borough of Manhattan Community College, where he achieved an Associate of Arts and Sciences in Computer Systems Networking and Telecommunications from 2020 to 2022. His core competencies include networking and software troubleshooting.
Early Career
Steven Rodriguez began his career in customer service at Domino’s Pizza as a Customer Representative from 2009 to 2010. He later worked at Hollister Co. as a Stock Associate for a brief period in 2011. His experience in the healthcare sector includes a role in Environmental Services at NYU Langone Medical Center from 2014 to 2016, where he contributed to maintaining a clean and safe environment.