Mike Drennan
About Mike Drennan
Mike Drennan serves as the Director of Support at HFR Networks, where he has worked since 2021. He has extensive experience in telecommunications and customer service, having held various leadership positions in multiple companies over the years.
Current Role at HFR Networks
Mike Drennan serves as the Director of Support at HFR Networks, a position he has held since 2021. He is based in Richardson, Texas. In this role, he is responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. His expertise in telecommunications technologies contributes to the effectiveness of the support team.
Previous Experience in Telecommunications
Prior to his current role, Mike Drennan held various positions in the telecommunications sector. He worked at Enablence Technologies as Field Service Manager from 2008 to 2011. He also served as Director of Technical Support at Pannaway Technologies from 2005 to 2008. His experience includes managing customer service teams and developing support strategies.
Educational Background in Electrical Engineering
Mike Drennan studied at Texas A&M University, where he earned a Bachelor of Science in Electrical Engineering (BSEE) from 1988 to 1992. His education provided a strong foundation in telecommunications, which he has applied throughout his career. He also attended Pearce/Richardson from 1984 to 1987.
Expertise in Customer Support and Telecommunications
Mike possesses extensive expertise in telecommunications technologies, including GPON, BPON, and Broadband Access Networks. He is skilled in managing customer interactions and enhancing customer service experiences. His background includes developing customer service tools and resources, as well as creating strategies to improve support efficiency.
Career Progression and Roles
Throughout his career, Mike Drennan has held several significant roles. He worked at TelStrat as Director of Customer Support and Professional Services from 2011 to 2017. He also served as Director of Professional Services at Serenova from 2017 to 2020. His diverse experience spans various aspects of customer service and technical support in the telecommunications industry.