Kush Rai
About Kush Rai
Kush Rai is an ITOM Specialist & Practice Leader at HGC Technologies with extensive experience in managing IT projects across various sectors.
Work at HGC Technologies
Kush Rai currently serves as an ITOM Specialist & Practice Leader at HGC Technologies. He has held this position since 2019, contributing to the company's IT operations management initiatives. His role involves overseeing ITOM solutions, ensuring effective implementation and management of IT services. Kush's extensive experience in managing IT projects across various sectors enhances his ability to lead teams and deliver successful outcomes.
Previous Experience in IT Management
Before joining HGC Technologies, Kush Rai held several significant positions in the IT sector. He worked as a Senior Solutions Consultant at Serviceberry Technologies from 2010 to 2018, where he focused on delivering tailored IT solutions. Prior to that, he served as a Senior Engineer at GENPACT LLC from 2006 to 2010, and as a Senior Network Administrator at VKALP for a brief period in 2005. His diverse roles have equipped him with a comprehensive understanding of IT project management.
Education and Expertise
Kush Rai possesses a strong background in requirement analysis for IT needs, which is essential for tailoring solutions to diverse organizations. His expertise includes HPE EMS and ServiceNow ITOM solutions, as well as cross-switched platforms. This technical knowledge supports his role in managing IT operations and delivering effective IT services to clients.
Client Management and Project Delivery
Kush Rai has a proven track record in client management, focusing on maintaining high levels of customer satisfaction. He ensures minimal escalation during project phases, which is critical for successful project delivery. His ability to manage client relationships effectively has contributed to the successful execution of various IT projects throughout his career.