Stéphane Gaillard
About Stéphane Gaillard
Stéphane Gaillard is the VP Global Solution Architecture at HGC Technologies, with extensive experience in ITSM and ServiceNow solutions.
Current Position at HGC Technologies
Stéphane Gaillard serves as the VP Global Solution Architecture at HGC Technologies. He has been in this role since February 2020, working in the Région de Montréal, Canada. In this position, he is responsible for overseeing global solution architecture, leveraging his extensive experience in IT services and ServiceNow solutions.
Previous Experience in ITSM and ServiceNow
Stéphane Gaillard has held various roles in ITSM and ServiceNow across multiple organizations. He worked as an ITSM ServiceNow Offer Manager at Talan Solutions for six months in 2017 and as a Consultant Service Now at OPEN for four months in 2014. His experience also includes positions such as Product Owner Servicenow at Servier and ITSM Architect at Orange.
Educational Background and Certifications
Stéphane Gaillard has a strong educational background in ITIL, having studied at FCT SOLUTIONS. He achieved several certifications, including ITIL V3 MALC, ITIL V3 EXPERT, and ITIL V3 Intermediate levels in various specializations. He also studied Scheduling at CA /NSM 3.1 in 2008.
Career Progression in IT Services
Stéphane Gaillard has a history of working in IT services business operations before focusing on IT improvement initiatives. His career includes roles such as Production Engineer at ATOS and IT and ITSM Organization Consultant at Devoteam. He has also contributed to implementing standardized methods such as ITIL and ISO9001.
Expertise in ServiceNow Solutions
Stéphane Gaillard possesses deep expertise in ServiceNow solutions, having held multiple roles related to this platform throughout his career. His experience spans various positions, including Solution Architect at Allianz and Incident Manager at OPEN, showcasing his comprehensive understanding of ITSM processes and tools.