Debalina Bhattacharya
About Debalina Bhattacharya
Debalina Bhattacharya is a FSM Solution Coordinator at Salesforce, currently based in Helsinki, Finland. She has a background in civil engineering and extensive experience in test engineering and project management across various industries.
Current Role at Hiab
Debalina Bhattacharya serves as the FSM Solution Coordinator for Salesforce at Hiab, a position she has held since 2024. Based in Helsinki, Uusimaa, Finland, she focuses on configuring Salesforce Service Cloud components, including Case Management, Console, and Knowledge Management. Her role involves enhancing service delivery through effective use of Salesforce tools and practices.
Professional Experience
Debalina Bhattacharya has accumulated significant experience in the technology sector. Prior to her current role at Hiab, she worked at Cognizant as a Project Associate from 2021 to 2023. Before that, she spent five years at Accenture as a Test Engineering Analyst from 2016 to 2021. Her diverse experience spans various business domains, including Wines & Spirits and Design & Service.
Education and Training
Debalina Bhattacharya has a solid educational background. She earned her Bachelor of Technology (BTech) in Civil Engineering from Kalinga Institute of Industrial Technology, Bhubaneswar, from 2012 to 2016. Additionally, she completed the F.E.C Global Talent Program at Aalto University Executive Education and Professional Development. Her early education includes ICSE from The Assembly of God Church School in India and CBSE from Burnpur Riverside School.
Technical Skills and Expertise
Debalina Bhattacharya possesses a range of technical skills relevant to her roles. She has experience in DevOps practices using platforms such as Azure, AWS, GIT, and Jenkins. She is proficient in utilizing test automation tools like Robot Framework to enhance testing efficiency. Additionally, she is skilled in managing functional test plans with tools such as Jira, ALM, and Confluence, and has a strong background in database management with experience in Amazon Redshift, Oracle, and MS SQL.
Cross-Functional Collaboration
Debalina Bhattacharya is skilled in cross-functional collaboration and communication. She has a proven ability to understand and elicit both stated and unstated client needs. This skill set is crucial in her roles, enabling her to effectively bridge gaps between technical teams and client requirements, ensuring successful project outcomes.