Kim Mills
About Kim Mills
Kim Mills is a Warranty Specialist with extensive experience in customer service and warranty management. She has worked at Hiab since 2014 and previously held positions at Emdeon and Dana Incorporated.
Work at Hiab
Kim Mills has been employed at Hiab as a Warranty Specialist since 2014. In this role, she manages warranty claims for HIAB cranes and MOFFETT forklifts. She utilizes SAP and C-care systems to ensure efficient processing of warranty claims. Additionally, she collaborates with technicians and salesmen to determine warranty eligibility, leveraging her customer service skills. Mills also assists in documenting campaigns and tracking warranty information, contributing to the overall efficiency of the warranty management process.
Previous Experience at Emdeon
Prior to her current position at Hiab, Kim Mills worked at Emdeon as an Account Manager from 2008 to 2014. During her six years in this role, she operated in the Toledo, Ohio area. Her responsibilities included managing client accounts and ensuring customer satisfaction, which helped her develop strong customer service skills that she applies in her current role.
Previous Experience at Dana Incorporated
Kim Mills served as a Benefits Specialist at Dana Incorporated from 1996 to 2008. Over her twelve years with the company, she gained experience in managing employee benefits and supporting staff needs. This role contributed to her understanding of corporate operations and employee relations.
Education and Expertise
Kim Mills holds a Bachelor's degree in International Relations, which she studied at The Ohio State University from 1982 to 1984. She furthered her education at the University of Toledo, where she earned a BS in International Business from 1984 to 1987. Additionally, she studied International Relations and Business at the University of Toledo from 1996 to 2000, achieving another Bachelor's degree. Her educational background provides her with a strong foundation in both international relations and business practices.